The AI parts and service desk for truck dealers.
Counterpart answers every call, text and email on your number — finds the part, books the bay and keeps the customer posted. Day and night.
- Keeps your phone number
- Works with your DMS
What are missed calls costing you?
Move the sliders to match your dealership.
Never miss a call again.
Every call is picked up on the first ring. No hold music, no voicemail, no busy signal.
Open 24/7.
Nights, weekends and holidays. Breakdowns don’t keep business hours, and neither does Counterpart.
Set up your way.
You choose which calls it takes, when it hands off to your team and what it can book or approve. Change it any time.
Built to bring in more revenue.
Answering the phone is only the start. Counterpart turns more of those calls into parts sales and ROs.
Wins the work you were losing
Callers who used to hang up on hold or hit voicemail become booked jobs and parts orders.
Sells the whole job
Offers the parts and service that go with the repair, like slack adjusters with brake chambers or a PM that’s coming due.
Keeps your bays full
Books work into open bays and fills cancellations, so techs aren’t standing around.
Follows up on every quote
Chases open estimates and declined work until the customer says yes or no.
Everything your parts and service desk does. On every call.
Parts
Looks up the part, checks stock and cross-references numbers. Takes payment, then ships it or holds it for pickup.
Service
Works out the problem from the fault code, orders the part and books the bay for when it arrives.
Updates
Answers “is my truck ready?” and texts the customer at every step. Writes up the RO in your DMS for your team to approve.
Hi Dana — Marco called in unit 4471 in derate with code 641, FMI 7. It’s likely the VGT actuator, and we have one in stock.
Answered on the first ring — and callers always know they’re talking to the shop’s assistant.
Two desks. Start with one, add the other.
Both answer on your number, follow your rules and land in the same inbox.
AI Front Desk
Answers every call.
- Picks up on the first ring, 24/7 — no hold, no voicemail
- Handles the everyday questions: hours, parts in stock, “is my truck ready?”
- Sends calls to the right person — sales, parts or service — with notes
- Books service appointments on your calendar
AI Service Desk
Runs the job, call to RO.
- Works out the problem from the fault code and the truck’s history
- Orders the part, then books the bay and the tech around it
- Writes up the RO in your DMS for your team to approve
- Texts the customer at every step until the truck’s back out
Nothing new to learn.
Same phone number, same DMS. Your team keeps working the way it does today.
- 1
We learn your shop
Your parts, labor rates, hours and how you like calls handled. We set it up. You check it.
- 2
Turn it on
Start with after-hours and overflow calls, or send it every call. Your number doesn’t change.
- 3
Your team stays in charge
Every RO and parts order waits for a yes from your people. A caller can always reach a person.
Hear it take a call from your shop.
Book a 20-minute demo. No contract, and we sign an NDA before you share any call data.